Please note that the colors, textures, and patterns displayed on your screen may vary slightly from the actual product due to differences in monitor settings, lighting conditions, photography, and device displays. Such variations are natural and do not constitute a product defect.
To ensure complete transparency, Cottage Rugs & Living records and shares a video of your ordered product during the quality inspection, sorting, packing, and shipping process. This video serves as proof of the product's condition and appearance before dispatch.
We accept returns and exchanges only in cases where the carpet or rug has been delivered in a damaged condition.
Returns or exchanges will not be accepted for:
If you receive a damaged carpet or rug, you must notify us within 48 hours of delivery by emailing our customer support team with:
Upon verification, we will arrange for a replacement or exchange of the damaged item.
All return requests must be approved by our customer support team before any product is returned. Returns sent without prior authorization may be refused.
Once your request is approved, we will provide detailed instructions for the return process.
After inspection and verification of the returned damaged item, Cottage Rugs & Living will offer either:
Shipping, handling charges, customs duties, and other related costs are non-refundable unless the damage is determined to have occurred before delivery.
Customized, personalized, handmade, and made-to-order products are manufactured specifically for each customer and therefore cannot be cancelled, returned, or refunded once production has commenced, except in cases of transit damage or manufacturing defects.
For any questions regarding our Return & Exchange Policy, please contact our customer support team. We are committed to providing a smooth and transparent shopping experience for every customer.